1. About UrSocials
UrSocials ("UrSocials", "we", "us", or "our") is a registered business name (ABN 76 496 190 334), based in Queensland, Australia.
These Terms & Conditions ("Terms") govern your access to and use of our website at ursocials.com, related checkout pages, and any software application we provide you access to after purchase (together, the "Service").
By accessing or using any part of the Service, or by completing a purchase, you agree to be bound by these Terms. If you do not agree, do not use the Service.
Our Privacy Policy explains how we handle personal information and forms part of your agreement with us.
2. Eligibility
You must be at least 18 years old and legally capable of entering into a binding contract to use the Service. By using the Service, you confirm that you meet these requirements.
3. Account responsibilities
After purchase, we may provision an account and send access details (including a temporary password) to the email you provided at checkout. You are responsible for:
- Keeping your login credentials confidential
- Restricting access to devices you use to access the Service
- All activity that occurs under your account
- Updating your password promptly after first login where a temporary password was issued
If you suspect unauthorised access, email hello@ursocials.com immediately. We may suspend or terminate accounts that violate these Terms.
4. The Service
UrSocials is an AI content software tool. Depending on what is available at the time you use it, the Service may help you create, schedule, publish, or manage content, and may include related features such as media storage, analytics, link pages, or optional automation. Exact features depend on the plan or add-ons you purchase and on what we (and our providers) can reasonably operate.
We may change how the Service is hosted or delivered, including by using third-party or white-label software providers. The Service is the access we give you — not a promise that any particular vendor, subdomain, interface, or integration will stay the same.
5. Lifetime access and the lifetime offer
Where we sell "lifetime" access, that means a one-time payment for ongoing access to the purchased plan of the software tool, for as long as we continue to operate the Service in a commercially reasonable form, subject to these Terms.
Lifetime access is not a guarantee that every feature, credit allowance, storage limit, third-party integration, automation module, or hosting arrangement will remain unchanged forever. We may update, replace, limit, or discontinue features where needed for operational, legal, security, platform, or sustainability reasons.
The promotional lifetime offer itself (including price, inclusions advertised for new buyers, and how many licences we sell) may be withdrawn, limited, or changed at any time for future purchases. That does not retroactively change a purchase you have already completed, except as these Terms allow or as required by law.
6. Sunset and discontinuance
We may discontinue the Service, or any part of it, including if we stop operating the business, replace the product, or can no longer provide it on commercially reasonable terms.
Where practicable, we will give reasonable prior notice by email to the address on your account and/or by a notice on our website. After discontinuance, your right to access the Service ends. Except for your non-excludable rights under the Australian Consumer Law, no additional refund, credit, or compensation is payable if we sunset the Service after the refund window in section 10.
We may also change quotas, fair-use limits, and feature availability (including AI credits, storage, connected accounts, and automation usage) to keep the Service sustainable. We will use reasonable efforts to give notice of material reductions.
7. Third-party platforms
The Service may let you connect third-party platforms (for example social networks). You acknowledge that:
- Access to those platforms is subject to their own terms, policies, and API rules
- We are not responsible for changes, limitations, outages, or discontinuations by third-party platforms
- API, policy, or app-review requirements may delay, limit, or prevent publishing, analytics, messaging, or account connections
- Some posting or automation methods (including mixed or cross-platform posting that depends on extra platform approvals) may be unavailable at launch or at any later time
- You are solely responsible for the content you schedule, publish, or automate, and for complying with each platform's rules and applicable law
8. Automation and messaging features
The Service may include optional automation or messaging features (for example scripted replies, comment-to-message flows, or an inbox for conversations on platforms you connect). These features, if offered, are part of the software tool as made available from time to time — they are not a separate perpetual licence, and they may be delayed until a platform grants the required approvals.
You must not use automation to spam, mislead, or breach platform rules. You are responsible for every message, comment reply, and script sent through your account. We may apply fair-use caps on connected accounts, campaigns, or message volume, and those caps may change.
9. Acceptable use
You agree to use the Service only for lawful purposes and in a way that does not infringe the rights of, or unreasonably interfere with, others. You must not:
- Use the Service to send spam, unlawful, deceptive, or harmful content
- Violate any third-party platform terms, intellectual property rights, or privacy laws
- Attempt to reverse engineer, scrape, abuse, or disrupt the Service
- Share, resell, or sublicense your account access except as expressly permitted by an add-on you purchased
- Misuse AI or automation features to generate or send unlawful or infringing content
10. Payments, pricing, and refunds
Prices for the lifetime offer and any optional add-ons are shown at checkout. Unless stated otherwise, prices are in US dollars (USD) and are one-time payments processed by Stripe (not a recurring subscription for the core lifetime offer).
We may adjust pricing for future purchases, introduce new charges, or change add-on offers at any time. Changes do not retroactively alter a purchase you have already completed, except where required by law.
Refund window. You may request a refund within 7 days of the purchase date by emailing hello@ursocials.com from the email used at checkout. After that 7-day window, purchases are generally non-refundable, subject to your non-excludable rights under the Australian Consumer Law.
Due to the nature of digital services and third-party platform dependencies, we do not guarantee uninterrupted service, specific growth outcomes, engagement results, or that any particular platform integration or automation feature will remain available.
Nothing in these Terms excludes, restricts, or modifies any consumer guarantee, right, or remedy under the Australian Consumer Law that cannot lawfully be excluded.
11. AI features and credits
Some plans include AI text and/or image generation subject to credit limits or fair-use controls. Credits reset or replenish according to the then-current plan rules and may change with reasonable notice where needed to keep the Service sustainable.
AI outputs may be inaccurate or unsuitable. You are responsible for reviewing all AI-generated content before publishing.
12. Your content
You retain ownership of content you upload or create in the Service ("Your Content"). You grant us a limited licence to host, process, transmit, and display Your Content solely as needed to operate the Service (including publishing or sending content to platforms you connect and generating AI outputs you request).
You represent that you have all rights necessary to use Your Content with the Service and that it does not violate law or third-party rights.
13. Intellectual property
The Service — including software, branding, logos, design, text, and other materials we provide — is owned by us or our licensors. You may not copy, modify, distribute, reverse engineer, or create derivative works from the Service except as expressly permitted in writing.
14. Support
Customer support is provided by email at hello@ursocials.com. We do not offer phone support, onboarding calls, or done-for-you / done-with-you setup services.
15. Service availability
We aim to keep the Service available but do not guarantee continuous, uninterrupted, or error-free operation. We may suspend, withdraw, or restrict all or part of the Service for maintenance, security, operational, or legal reasons without liability to the extent permitted by law.
16. No warranty
To the maximum extent permitted by law, the Service is provided on an "as is" and "as available" basis. We make no warranties, express or implied, regarding merchantability, fitness for a particular purpose, non-infringement, or that the Service will meet your expectations or achieve any particular result.
17. Limitation of liability
To the maximum extent permitted by Australian law, we are not liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, revenue, data, goodwill, or business opportunity, arising out of or related to your use of the Service.
Where our liability cannot be excluded but can be limited, our total aggregate liability for claims relating to a purchase is limited to the amount you paid us for that purchase in the 12 months before the claim arose, or to re-supply of the services, at our option and to the extent permitted by the Australian Consumer Law.
Your sole and exclusive remedy for dissatisfaction with the Service, except for non-excludable consumer rights, is to stop using the Service and, where still within the refund window in section 10, request a refund.
18. Termination
You may stop using the Service at any time. We may suspend or terminate your access if you breach these Terms, misuse the Service, or if we discontinue the Service. On termination, your right to access the Service ends. Provisions that by their nature should survive (including intellectual property, limitation of liability, and governing law) will survive.
19. Changes to these Terms
We may update these Terms from time to time. The "Last updated" date will change when we do. Continued use of the Service after changes become effective constitutes acceptance of the updated Terms. If you do not agree, you must stop using the Service.
20. Governing law
These Terms are governed by the laws of Queensland, Australia. Subject to any non-excludable consumer rights, the courts of Queensland have exclusive jurisdiction over disputes arising from these Terms or the Service.
21. Contact us
If you have questions about these Terms, contact:
UrSocials
Queensland, Australia
ABN: 76 496 190 334
Email: hello@ursocials.com